Refund Policy

Due to the nature of our products, we do not offer refunds unless warranted. Any exceptions are handled case by case. This policy applies to all orders placed through the Peptide Depot website.

1. All sales are final

All sales are final and we do not offer refunds or returns. Our products are intended for laboratory research, and their integrity depends on proper handling, storage and chain of custody, so we cannot accept returns or resell any product once it has left our facility.

2. Exceptions considered case by case

Refunds or replacements may be granted only where warranted, and are reviewed case by case at our discretion. Situations we will consider include:

• Orders that arrive damaged, defective or leaking.
• Orders where the wrong product or quantity was shipped.
• Orders lost in transit and confirmed as undelivered by the carrier.

3. How to request assistance

If you believe your order qualifies under one of the exceptions above, contact support@pepdepot.store within 7 days of delivery. Include your order number and clear photos of the product and packaging. We will review your request promptly and, if approved, arrange a replacement or refund for the affected item.

4. Order cancellations

You may request to cancel an order before it has shipped. Once an order has been dispatched it can no longer be cancelled, but it may still be eligible for assistance under the exceptions above.

5. How approved refunds are issued

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days after processing for the refund to appear on your statement, depending on your bank or card provider.